Atlantic Worldwide Chauffeured Transportation

Terms & Conditions

Effective Date: July, 27, 2025

Thank you for choosing Atlantic Worldwide.
We proudly deliver luxury ground transportation in more than 550 cities across the United States and internationally. These Terms and Conditions explain our policies regarding reservations, cancellations, service standards, and liability. By booking with us, you acknowledge that you have read, understood, and agreed to these terms.

These Terms of Service (“Terms”) govern your use of the website, services, and related applications operated by Atlantic Worldwide Chauffeured Transportation, LLC (“Atlantic Worldwide,” “we,” “us,” or “our”).

The terms “you” or “client” refer to any individual or entity using our website, booking our services, or otherwise engaging with Atlantic Worldwide.

By accessing our website or booking our services, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

1. General Booking Terms

  • We offer both transfer rates and hourly rates. Please confirm the rate type with our dispatch team before booking.

  • For individual bookings, we accept major credit cards only.

  • For corporate accounts, we accept corporate checks in addition to credit cards.

  • Meet & Greet services are available upon request and may incur an additional fee.

 

2. Airport Transfers

  • Meet & Greet Service: Our chauffeur will enter the terminal upon flight arrival and wait in the baggage or customs area with a name sign.
  • Curbside Pickup: Passengers must call the chauffeur directly when ready for pickup. Please allow time for the chauffeur to arrive from the designated for-hire/cell phone lot.
  • Inability to Locate Chauffeur: If you cannot locate your chauffeur, you must call our dispatch at +1-703-931-2222 immediately to avoid No Show charges.
  • Additional Charges: Tolls, parking, airport fees, or wait time may be added to your final invoice.

 

3. Cancellation Policy

Sedans & SUVs:

    • Washington DC & Manhattan, NY: Minimum 2-hour notice required

    • Other U.S. cities: Minimum 3-hour notice required

    • International cities: Minimum 24-hour notice or up to 3 days in select countries

Buses, Stretch Limos, Vans, and Large Vehicles:

    • Minimum 14-day notice required. Cancellations made within 14 days will incur full charges.

If the cancellation policy has not yet been triggered, clients may modify or cancel their reservation by calling our 24/7 dispatch office, sending an email to our support team, or making changes through the client reservation portal. Once the cancellation window has passed, standard cancellation and change fees will apply as outlined above.

 

4. Vehicle Capacity Guidelines

  • Sedan: Up to 2 medium suitcases + 2 carry-ons

  • SUV: Up to 5-6 medium suitcases

  • Sprinter: Up to 12 -14 medium suitcases
  • Minibus: Up to 30 medium suitcases
  • Coach: Up to 60 medium suitcases
  • Stretch Limousine: Up to 5-6 medium suitcases

Please reserve the appropriate vehicle for your group and luggage needs. Overloading may result in refusal of service without refund.

 

5. Cleaning and Damage Fees

  • A $250 cleaning fee will be charged for any excessive mess including but not limited to: vomit, bodily fluids, food spills, or smoke odor.

  • Clients are responsible for any damage caused by negligence to the interior or exterior of the vehicle. This includes but is not limited to broken glassware, upholstery damage, electronic panel damage, or exterior scratches/dents.

 

6. Disclaimer

  • Atlantic Worldwide is not responsible for lost or damaged personal items. Please check for belongings before exiting the vehicle.

  • Clients are expected to maintain communication with the chauffeur via phone. If you’re unable to connect, call dispatch immediately.

  • Failure to notify dispatch if you cannot contact your chauffeur will result in a No Show fee.

  • All service updates, changes, or cancellations must be communicated directly with our dispatch team at +1-703-931-2222.

  • Atlantic Worldwide reserves the right to substitute vehicle type in the event of mechanical failure or scheduling conflicts, ensuring the same level or upgrade of service.

  • Service may be refused or discontinued at any time to any individual for unruly, unsafe, or inappropriate behavior.

  • All services are contingent upon weather, traffic, road conditions, and unforeseen events. Atlantic Worldwide is not liable for delays beyond its control.

 

7. Waiting Time Policy

  • A grace period of 30 minutes is included for all domestic flight arrivals.

  • A grace period of 60 minutes is included for international flight arrivals.

  • A grace period of 15 minutes is included for all other locations, such as hotel, house, office, etc. pickups.

  • After the grace period, waiting time will be charged in 15-minute increments at the vehicle’s hourly rate.

 

8. No-Show Policy

  • A ride is considered a no-show if the client does not appear at the designated pickup location within 45 minutes of the scheduled time, and no contact is made with dispatch or the chauffeur.

  • Full fare, including any applicable fees, will be charged.

 

9. Passenger Conduct

  • Clients and passengers must behave respectfully and safely at all times. Any threatening, violent, or inappropriate conduct will result in immediate termination of service without refund and may be reported to authorities.

  • No illegal substances or smoking of any kind is permitted in the vehicle.

 

10. Service Animals and Pets

Only service animals that are individually trained to perform tasks for a person with a disability are permitted to ride in our vehicles.

Clients must notify Atlantic Worldwide in advance if any animal will be accompanying them. In such cases, the animal must be securely contained in a cage or carrier. Atlantic Worldwide reserves the right to refuse transportation to any animal that is not properly contained or poses a risk to the vehicle or its occupants.

 

11. Website and Booking Disclaimer

  • All bookings made through our website or third-party platforms are subject to availability and confirmation.

  • Atlantic Worldwide is not responsible for delays or errors due to inaccurate information submitted during booking.

 

12. Privacy and Data Protection

We value your privacy. Personal data collected during bookings is handled in accordance with our Privacy Policy, and is never sold or shared with third parties except as required to fulfill services.

 

13. Contact Information

Dispatch Office (24/7):

  • Toll-Free: 1-800-998-8870

  • Direct: +1-703-931-2222

For questions, updates, or to speak with a representative, please contact us any time. Thank you for choosing Atlantic Worldwide.

 

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